Some friends of mine recently wanted
to get together and talk. They said they were going to be in my neighborhood and they
suggested meeting at a high-priced, Soul food place near me.
I resisted the idea because of my previous
experience in the place, but eventually gave in. True to form, the waitress had an
attitude and at times seemed to forget we were even at the table.
Forget the fact that prices on the menu
were too high for the food we were getting . . .thats a New York thing. But our
group of reasonably successful, black urban professionals could not be served with the
dignity and efficiency as the tourists or theater goers right next to us.
You shouldnt have to be an actor, an
athlete or a rap star to be of color and get good service in an African-American
restaurant.
"This phenomenon of
mistreating each other
has expanded and
contracted for a number of reasons over the generations.
But while the Afro-centrism
of recent years has
reduced or eliminated it in various areas in our culture, restaurant service has provided
a hide-out
for that behavior." |
This establishment which will
remain nameless isnt the only bastion of black-on-black disservice in my
experience or in that of other people with whom Ive spoken about this subject.
It seems that in the continuing tradition
of intra-degradation, it may now be likely that an African-American can receive equal or
better service in a high- dollar mainstream restaurant than in its urban counterpart.
In another instance, I was attending a
goodbye party in another "chosen" place. Some rappers were there, in their
Hip-Hop clothes, and were not harassed by manage-ment.
But when a colleague dressed the
same way walked in, he was told he couldnt stay. Our limos werent
parked outside.
I do not mean to make a sweeping
generalization I have eaten in black-owned restaurants where the service was
impeccable.
But I have to say, some of those
experiences may have been shaded if youll pardon the pun by the fact
that the owners or managers knew who I was and went out of their way to make me feel at
home.
I expect that people will roll their eyes
in some jobs. I would probably be doing it myself.
But I think when youre dropping top
dollar of hard earned money not trust fund money shouldnt you get what
generations of your family sacrificed for simple courtesy and respect?
You would think that we would
understand that more than anyone else, right? Is it my imagination, or do we really have
trouble serving each other?
A social science person told me once that
it comes from the slavemaster programming that still gives us grief four to five hundred
years after its implementation.
He cited a book called the Omnipotent
Administrator, which he said talked about how overseers and owners kept order by
turning slaves on each other.
Basically, they were telling slaves that no
one could take care of them or provide for them more than the white administrators who
held power.
Its supposedly part of the reason why
many folks choose white doctors, lawyers, etc.
This phenomenon of mistreating each other
has expanded and contracted for a number of reasons over the generations.
But while the Afro-centrism of recent years
has reduced or eliminated it in various areas in our culture, restaurant service has
provided a hide-out for that behavior.
I love it when our businesses thrive
and prosper. But the only control I have in the bad service scenario is the dollar in my
pocket.
Now, there are businesses that I will not
be caught "dead" in because of bad service regardless of who runs them.
But I used to go to places time and time again only to be subject to the same nonsense,
and for what? Some $20 dry chicken I could get in the frozen food section?
Never again.
I wont be guilted by the words
"Cmon man, you know we got to help our people out" if I say
"if" the establishment has a prior record of whack service.
There is the specter from the other side of
the table, so to speak, that we dont tip well and we tend to be bad customers. That
shouldnt affect how you treat the next person who comes along.
Now if you are a person who makes trouble,
yells, tips badly or harasses servers, you get what we pay for.
The rest of us, though, would like to go to
our own places...whether its a nice eatery, dry cleaner, hair stylist or
whatever...and be treated like insiders, not outsiders.
Gary Anthony Ramsay is a weekend
anchor and
journalist on the all-news cable station NY1 and a
long-time resident of Queens. |